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Overview

Taxi Rimini is one of the renowned taxi service providers in Rimini, Italy, who are there to offer reliable and comfortable transportation services to tourists and locals alike. With digital advancement, Taxi Rimini wanted to enhance their customer experience and streamline the bookings, so they partnered with TIS Digitech, the best Mobile App Development company, to get their own iOS and Android mobile application platforms. Their goal was simple and clear: they were looking for a user-friendly application that simplifies the booking process, improves communication with drivers, and boosts overall service efficiency and customer satisfaction.

Challenges

Here is a list of challenges that Taxi Rimini was facing before their mobile app development from TIS Digitech:

  • Lack of dedicated mobile application for offering a modern platform for taxi bookings and dispatching services.
  • Customers are unable to get real-time tracking information or a GPS tracking facility to accurately locate rides.
  • There is no smooth and user-friendly interface for both riders and drivers.
  • The company lacks a fast and secure payment gateway for cashless transactions and does not meet compliance and security regulations related to user data protection.
  • Face issues in managing high concurrent user requests without compromising security and performance.

Solutions

  • When Taxi Rimini shakes hands with TIS, here are the solutions that the company offered to them to tackle their challenges.
  • We helped them by designing and implementing a cross-platform mobile application using Android and iOS frameworks for the online booking process.
  • Integrated real-time GPS tracking system to allow users and their loved ones to track their rides and routes in real-time.
  • Built an intuitive and responsive UI/UX to improve user experience and accessibility and make the interface user-friendly.
  • Developed secure payment gateways that secure your details and enable a cashless mode of payment and improved convenience.
  • Implemented a driver management system to optimize ride allocations, an app with push notifications, estimation, and multi-language support to cater to diverse users.
  • Ensured seamless backend integration with Taxi Rimini’s existing system for smooth ride scheduling and dispatching.

Results

After tackling the challenges by implementing the solutions, here are the results that Taxi Rimini found in their efficiency and growth:

  • The ride-booking percentage goes up to 52% within the first three months after the mobile app launch.
  • About 73% of customers are satisfied due to the seamless and user-friendly booking interface and real-time updates.
  • The mobile app development improved 47% of operational efficiency by automating ride assignments and tracking.
  • Their mobile app’s secure and convenient cashless transactions reduced cash payment dependency by 81%.
  • There is positive user feedback, with an average app rating of 4.5+ on both Google Play (Android) and the App Store (iOS).
  • This mobile application development strengthened Taxi Rimini’s brand presence in Italy’s competitive taxi industry.

Conclusion

TIS Digitech successfully transformed Taxi Rimini’s taxi services and made them stand out in this technology world by designing and developing their feature-rich mobile application. The application not only improved their booking experience but also enhanced customer engagement, streamlined operations, and secure payment gateways. The app’s seamless functionality and real-time tracking options positioned Taxi Rimini as a tech-savvy transportation provider in Italy in a short span of time. This case study highlights how TIS Digitech’s mobile app development expertise improved Taxi Rimini services and delivered innovative solutions that you should also consider for your business growth in the future.

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