Industry Leader in the Manufacture of uPVC Plumbing Systems, Water Management and Piping Systems.
Project Overview
The company is a leading manufacturer of uPVC plumbing systems, water management systems, and piping solutions. With its presence in over 50 countries, the company has a diverse customer base ranging from households to large corporations.
Challenges
The company used inefficient and time-consuming manual processes for lead management and tracking.
It was difficult to manage large volumes of customer data and leads from multiple sources.
There was also a lack of real-time visibility into the sales pipeline and performance metrics.
It was especially difficult to ensure timely follow-up and communication with leads and customers.
The company was in an urgent need for a centralized platform for sales management and collaboration.
Solution
TIS’s team implemented Salesforce Sales Cloud with Lightning Components to streamline the sales process and improve efficiency for the company.
The integration with existing systems and data sources enabled seamless data flow and lead management.
The customization of the platform matched the specific business needs and processes of the company.
The team also implemented real-time analytics and reporting to provide insights into sales performance and pipeline metrics.
Training and support for the sales team was also delivered to ensure adoption and effective use of the new platform.
Result
The company witnessed improved lead management and tracking, resulting in increased conversion rates and revenue.
The sales pipeline and performance metrics are better understood, enabling data-driven decision-making and forecasting.
Communication and collaboration between sales team members is streamlined, resulting in improved productivity and efficiency.
Manual processes and paperwork are significantly reduced, resulting in time savings and reduced errors.
All of this has also led to increased customer satisfaction due to timely and personalized communication and follow-up.