Customer retention relies heavily on an effective, accurate, and pleasant customer service experience. Work with a certified Salesforce Service Cloud partner to create an effective customer service environment that is responsive and quick as a heartbeat while being accurate and consistent with service delivery.
The certified Salesforce service cloud consultant assists you with analytics, case management and escalations, creation of service interfaces for customers etc., to make a customer feel heard and understood by the company.
The Salesforce Service Cloud platform is always accessible, ensuring total accessibility to required information for promptly addressing customer queries.
Automation, access to information, quick-set communication templates, and additional functionalities help the Salesforce service cloud platform automate most consumer queries to save support team time.
No matter where your consumers reach out to you – whether SMS, email, or social media – the Salesforce Service Cloud equips you with tools to respond to them.
Optimization is possible when you know how efficiently the service department is functioning. Monitor every activity and event with detailed reports and insights using Salesforce service cloud platform.
View every query and historical information about your consumers on a single console for quicker case resolution and efficient data recall.
Live Agent assists customer care representatives in managing multiple cases at the same time, helping boost productivity and reduce turnaround time.
Chat with your customers in real-time with live messaging on their instant messaging apps, enabling one-to-one personalized communication.
Equip your customer service team with the Salesforce Service Cloud platform to give them complete case lifecycle control right from creation to escalation and closure.
This module is designed to improve the accessibility of information, making it mobile and viewable on smartphones as well. Real-time monitoring of field representatives is also possible.
Now build specialized apps for your customers to serve them better using the Salesforce Service Cloud platform.
Save the precious time of your customer executives by programming bots to resolve straightforward, low-level queries.
Create self-service forums and communities for your consumers for accessing the resources to self-resolve minor queries.
Track your customer service representatives performance, productivity, and service delivery metrics to optimize the process using the Salesforce Service Cloud platform.
With Salesforce Service Cloud Implementation, you can map your business process in the Salesforce Service Cloud platform. By using our highly competent and certified Salesforce service cloud and integration consultants, we create a highly customized Salesforce service cloud platform that increases service efficiency and boosts your bottom line.
The Salesforce Service Cloud consultant at TIS, gives you the right tools, customized to your needs so that your business can cater to your customers super quickly and effectively. Additionally, we assist you in selecting the optimal Salesforce third-party apps to address your business requirements and customize it accordingly. Our Salesforce service cloud implementation solutions include planning, implementation, development, and integration.